Frequently Asked Questions

GENERAL

What are the advantages of booking bus tickets through BusNext.com

BusNext.com is India's one of the largest online bus tickets booking company and therefore, you will find the largest option of bus seats on the site. Some of the advantages of dealing with us are:

You can choose your seat
You can book your bus tickets online, by phone, or in person
You can choose from over 1500+ bus operators
You can choose from buses based on boarding points, timing and bus type

Do I need to register to use BusNext.com?

No, BusNext.com does not require its customers to go through a registration process

Does booking online cost me more?

Not at all! The price of the bus ticket is the same as you would get from the bus operator too.The price of hotel voucher is the same or sometimes discounted depending on the season/time.

TICKET-RELATED

Is it mandatory to take a printout of the ticket?

It depends on the bus operator you have booked your ticket with. Even mTickets are available on BusNext.com. For operators that support mTickets, the SMS that is sent to your mobile can be produced at the time of boarding and you will be allowed to travel.

For operators that do not support mTickets it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding.

To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.

I've lost my ticket. What should I do now?

A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call centers and our executive will re-send you a copy by mail.

What is an mTicket?

An mTicket is an SMS that is sent to your mobile on booking a ticket with select operators. This SMS has the TIN number and the PNR number along with other ticket related information. It can be used to board the bus. Please note that not all operators accept mTickets. To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.

I didn't receive my mTicket. Can you re-send it?

You can generate your mTicket online. Click on the Print/SMS ticket link on the home page on www.BusNext.com . Enter your TIN number mentioned on the e-ticket we e-mailed you. Choose the SMS option and click on Submit. In case you don't have a copy of the e-ticket either, contact our call center and our executive will assist you.

I entered the wrong mobile number while booking. Can I get my mTicket on a different number?

Sure you can. Please contact our call center and our executive will send you the mTicket on your desired number.

PAYMENT-RELATED

Is it compuslory for the owner of the credit/debit card to be one the passengers ?

Not at all! A passenger can use any card to pay for the ticket, not necessarily their own.

What payment options do I have?

The different payment modes are

Credit Card
Debit Card
Internet Banking

Is it safe to use my credit card on this site?

Transactions on BusNext.com are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, BusNext.com uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

CANCELLATION-RELATED

Can I cancel my ticket online?

Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our call center.

However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service.

How can I cancel my bus ticket online?

You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.

REFUND-RELATED

I missed the bus. Do I get a refund?

BusNext.com provides a 100% refund if the bus is missed due to either BusNext.com or its' partner company's fault. However, if the bus is missed due to any other reason not directly related to BusNext.com no refund is provided.

How can I get a refund in case I cancel my ticket?

The refund is provided as per with our cancellation policy. The refund can be credited to the source of payment (Example: debit card, credit card, net banking) or credited to BusNext.com wallet. Wallet credit can be used for bus booking in future (within 6 months of cancellation).

INSURANCE RELATED

For details on Insurance please refer to Insurance Terms